Are your products authentic?
Yes. We buy from authorised trade channels. We do not sell replicas, and we do not use "first copy" language to blur the line. Every item is inspected before it is listed and again before it is packed.
Can I see the product before buying?
Yes — two ways. Visit our store in Puranapool, Hyderabad and handle it in person, or ask for a live video call and we will show you the exact unit on camera before you pay. This is the main reason our customers are comfortable buying from us.
What is your return policy?
We do not offer change-of-mind returns or refunds. We do replace items genuinely damaged in transit, provided you have a continuous open-box video. The full detail is on the Returns & Refunds page.
Why do you need an unboxing video?
Because it is the only reliable evidence of the condition of the parcel when it reached you. It protects genuine claims and rules out claims made after an item has been used. Please record one continuous take from sealed parcel to product.
How long does delivery take?
Orders are normally dispatched within 24–48 working hours. Metros usually receive orders in 2–4 business days after dispatch; other serviceable PIN codes in 4–7 business days. Tracking is shared as soon as the parcel leaves us.
What payment methods do you accept?
UPI, credit cards, debit cards and net banking, securely through Razorpay. We do not currently offer cash on delivery. See Payment & Security.
Is it safe to enter my card details on this site?
Yes. Payment details are entered on the gateway's own PCI-DSS compliant page over HTTPS and are never stored on our servers. See Payment & Security.
Something I want is out of stock. Can you tell me when it is back?
Yes. Use the "Notify me" option on the product and give us your phone number or email. We will message you when it is available again.
Do you repair watches?
We help with repairs and servicing, including battery replacement and bracelet resizing. Message us with the model and the issue and we will tell you the likely cost and turnaround before you commit.
Can I get a GST invoice?
Yes. Tell us your GSTIN before dispatch and we will issue the invoice accordingly.
How do I contact you?
WhatsApp / Phone: +91 75695 07687 | +91 86869 82464
Email: fashionbaycc@gmail.com
Store: Jummerat Bazar Road, Jungoor Basthi, Puranapool, Hyderabad, Telangana 500006
Last updated September 2026. This page forms part of our Terms & Conditions. Questions? Email fashionbaycc@gmail.com or call +91 75695 07687.