Warranty Policy

This page explains the limited warranty that applies to products bought from FashionBay, and — just as importantly — what it does not cover.

What is covered

• The watch movement failing to run or keep time under normal use, where the failure is a manufacturing defect and not the result of damage.
• Manufacturing defects in the case, crown, pushers, bracelet clasp or buckle that appear under normal use.
• A defect present on arrival that is not transit damage (transit damage is handled under Returns & Refunds).

What is not covered

• Battery depletion. A dead battery is consumable, not a defect.
• Damage from drops, impact, crushing or accidental force.
• Water or moisture damage beyond the stated water-resistance rating of the model. Pulling the crown out under water, or using a non-water-resistant watch for swimming, voids water-resistance cover.
• Scratches, scuffs, fading, plating wear, strap ageing, or stretching of leather and rubber straps — these are normal wear.
• Damage caused by unauthorised repair, servicing or modification by a third party.
• Loss, theft, or damage from misuse or neglect.
• Items sold as clearance, display or "as-is", where the condition was expressly described on the product page.

Warranty period

Unless a different period is stated on the product page or on the warranty card supplied with the item, the limited warranty runs for 6 months from the date of delivery. The invoice we issue is your proof of purchase; keep it. Where a brand-supplied warranty card applies, the brand's own period and terms apply.

How to make a claim

1. Contact us with your order number, the model, and a description of the fault.
2. Send photographs and, where useful, a short video showing the fault — for example, the seconds hand not advancing, or the crown not engaging.
3. We will assess the claim and tell you whether to send the item to us or to a brand service centre.

WhatsApp / Phone: +91 75695 07687  |  +91 86869 82464
Email: fashionbaycc@gmail.com

What happens if a claim is approved

We will, at our discretion, repair the item, replace it with an identical or equivalent model, or — where neither is possible — refund the amount paid for that item. Turnaround depends on parts availability and is typically 2–4 weeks.

Costs

Where the fault is confirmed as a covered manufacturing defect, we bear the cost of the repair or replacement. Where inspection shows the issue is not covered — for example, impact damage or water ingress — we will tell you before doing any chargeable work, and you may decline it.

Statutory rights

This limited warranty is in addition to, and does not replace, your rights under the Consumer Protection Act, 2019 and other applicable Indian law.