Grievance Redressal

This page sets out how to raise a complaint with us, who handles it, and how long each step takes. It is published in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Grievance Officer

Grievance Officer — FashionBay
Designation: Grievance Officer
Address: Jummerat Bazar Road, Jungoor Basthi, Puranapool, Hyderabad, Telangana 500006, India
Email: fashionbaycc@gmail.com
Phone: +91 75695 07687
Working hours: Monday to Saturday, 10:30 AM – 8:30 PM IST (closed on public holidays)

How to raise a grievance

Write to the Grievance Officer using the email or phone number above, and include:

• Your order number (if the complaint relates to an order).
• Your name, phone number and email address.
• A clear description of the issue and the outcome you are seeking.
• Supporting evidence — photographs, your unboxing video, screenshots of the conversation, or payment references.

Complaints sent by email are logged with a reference number, which we share with you on acknowledgement.

Our timelines

What this covers

• Non-delivery, delayed delivery, or a delivery to the wrong address.
• An item that arrived damaged, or that is not what you ordered.
• Grievances about how your personal data has been handled.
• A refund or replacement claim you believe was wrongly rejected.
• Any complaint about our staff, our store or our sellers.

If you remain dissatisfied

If we fail to resolve your grievance within the timelines above, or you are not satisfied with the outcome, you may:

• approach the National Consumer Helpline (1915, or at consumerhelpline.gov.in);
• file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019;
• contact the relevant regulator in respect of a personal-data grievance.

Nothing on this page restricts your rights under Indian law.