Payment & Security

How you can pay

• UPI (Google Pay, PhonePe, Paytm, BHIM and other UPI apps)
• Credit cards — Visa, Mastercard, RuPay and others supported by our gateway
• Debit cards
• Net banking

We currently do not offer cash on delivery. All orders are paid for at checkout before dispatch. If you are local to Hyderabad and prefer to pay in person, you are welcome to buy over the counter at our Puranapool store.

Who processes the payment

Payments are processed by Razorpay, a PCI-DSS compliant Indian payment gateway, on a secure hosted checkout. Your card number, CVV and UPI PIN are entered on the gateway's own pages and are never transmitted to or stored on FashionBay's servers. We receive only a transaction reference, the amount, and a success or failure status.

Is this site secure?

• The entire website is served over HTTPS with a valid TLS certificate. Look for the padlock in your browser's address bar.
• Payment pages are hosted by the gateway, not by us.
• We do not store full card numbers, CVV codes or UPI PINs anywhere.
• Access to our order data is restricted to staff who need it to fulfil your order.

Protecting yourself from fraud

Online fraud usually targets shoppers, not websites. A few rules that will keep you safe:

• We will never ask you for your CVV, UPI PIN, OTP, card number or net-banking password over the phone, WhatsApp or email. If somebody claiming to be from FashionBay asks for any of these, it is a scam — hang up and contact us on the numbers on this page.
• We will never ask you to install a screen-sharing app or a remote-access tool.
• We will not send you a link asking you to "re-enter your card details to receive a refund". Refunds go back to the original payment method automatically.
• Check that the address bar reads our domain before entering any details.

If a payment fails

A failed payment usually means the bank declined the authorisation, the UPI request timed out, or the session expired. No order is created and no amount is captured. If your bank shows a debit for a failed transaction, it is an authorisation hold and is released automatically — typically within 3–5 business days. If it persists, send us the transaction reference and we will follow up with the gateway.

Invoices and taxes

Every order is issued an invoice showing the applicable GST. If you need a GST invoice with your business's GSTIN for input credit, tell us before dispatch and we will include it.

Contact

WhatsApp / Phone: +91 75695 07687  |  +91 86869 82464
Email: fashionbaycc@gmail.com