Returns & Refunds

We want to be completely straight with you about how this works, because "no returns" is a phrase that makes online shoppers rightly suspicious.

The short version

• We do not accept change-of-mind returns. Once an order is delivered, the sale is final.
• We do not issue refunds for change of mind, wrong choice, or a product that simply was not to your taste.
• We do replace items damaged in transit — subject to the unboxing video requirement below.
• Genuinely defective items are covered under the Warranty Policy, which is separate from this returns policy.

Why we do not offer returns

Every item we sell leaves our shelf once. It is not resold to the next customer as "new". That is what lets us keep our prices where they are and keeps the condition of what we send you predictable. It is also why we would much rather show you the piece before you buy it — in our Hyderabad shop, or on a live video call if you are not in the city. You are never expected to buy blind.

Damaged in transit — replacement eligibility

If your parcel reaches you visibly damaged, we will replace that item. To be eligible, all of the following must apply:

• You recorded a continuous, unedited open-box video starting from the moment the sealed parcel was opened.
• The damage is clearly visible in that video, and the video shows the parcel and its shipping label.
• You reported the damage to us within 48 hours of delivery.
• You have retained the original packaging, tags, protective film and all accessories.

What the open-box video must contain

• The sealed parcel, all sides, showing the courier label and any external damage.
• The act of opening it — in one continuous take, no cuts, no pauses.
• The product lifted out of the packaging, with the damage clearly in frame.

Please film in a single take and do not edit it. Our team has to be able to follow the sequence from seal to product; a clipped or stitched video cannot support a claim, however genuine the damage is.

What is not covered

• Requests without a valid, continuous open-box video.
• Minor colour variation caused by screen settings.
• Normal wear and tear after delivery, scratches from use, or strap ageing.
• Damage caused by mishandling, water ingress, drops or unauthorised repair after delivery.
• Claims reported beyond the 48-hour window, or where the packaging has been discarded.
• Items damaged while being returned to us by the customer.

How to raise a replacement request

Message us on WhatsApp, or email, with the following:

• Your order number.
• The unboxing video.
• Two or three clear photographs of the damage.

WhatsApp / Phone: +91 75695 07687  |  +91 86869 82464
Email: fashionbaycc@gmail.com

We will acknowledge your claim and inspect the evidence. Where a claim is approved, we arrange collection of the damaged item and dispatch a replacement of the same model. If the same model is out of stock, we will offer an alternative of equal value or a refund limited to that item — your choice.

Refunds, where they do apply

A refund is issued only in these situations:

• an approved replacement cannot be fulfilled because the model is unavailable and you decline an alternative;
• we cancel your order because an item went out of stock after payment;
• we cancel your order after correcting an incorrect price;
• an item was paid for but never dispatched;
• a refund is required by applicable Indian consumer law.

Approved refunds are returned to the original payment method through our gateway. Please allow 5–10 business days for the credit to appear; the exact timing depends on your bank or UPI provider. Refunds are limited to the amount paid for the affected item and are not partly or fully reduced by charges you incurred independently.

Your statutory rights

Nothing on this page overrides your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law. Where a statutory right gives you a remedy that is wider than this policy, that statutory right prevails.

Complaints

If you are not satisfied with how a claim was handled, please escalate in writing using the details on our Grievance Redressal page. We treat acknowledgement timelines there as commitments, not suggestions.