Shipping & Delivery

Where we ship

We dispatch to addresses across India, including Andhra Pradesh, Telangana, Karnataka, Tamil Nadu, Kerala, Maharashtra, Gujarat, Delhi NCR, West Bengal and the North-East, subject to courier serviceability for your PIN code.

Dispatch and delivery times

• Dispatch: typically within 24–48 working hours of payment confirmation. Orders placed on Sunday or a public holiday are processed on the next working day.
• Metro and tier-1 cities: usually 2–4 business days after dispatch.
• Other serviceable areas: usually 4–7 business days after dispatch.
• Remote or restricted PIN codes: longer, and occasionally served by surface transport only.

These windows are estimates, not guarantees. Couriers operate independently of us and their performance is outside our control.

Shipping charges

Shipping charges, where applicable, are calculated and displayed at checkout before payment. Any free-shipping threshold is shown on the cart page and may change from time to time.

Tracking

Once your order is dispatched you will receive a tracking reference by email and/or WhatsApp. You can follow the parcel on the courier's own tracking page. You can also check the status of your order on our order tracking page using your order number.

Receiving your parcel — please read this

This is the single most important part of this page, because it decides whether you can claim a replacement if something is wrong.

• Film the opening. Record a continuous, unedited video starting before you open the sealed parcel and ending with the product clearly in frame. Do not stop and restart the recording.
• Check the outer box first. If the carton is crushed, torn, wet or re-taped, show that on camera before opening it.
• Keep everything. Retain the packaging, tags, protective films, pouch and accessories at least until you have inspected the item and are satisfied.
• Do not sign for a visibly damaged parcel without noting the damage, if the courier allows it.

Without a continuous open-box video we cannot support a transit-damage replacement — our courier partner requires it as evidence, and so do we. See Returns & Refunds.

Address accuracy

Please double-check your address, PIN code and phone number before completing checkout. Parcels returned to us as undeliverable because of an incorrect or incomplete address, an unreachable phone number, or repeated refusal to accept delivery may be subject to the actual two-way freight cost before any balance is refunded.

Delivery attempts

Couriers typically attempt delivery two or three times and will call the number you provided. Please keep that number reachable. If all attempts fail and the parcel is returned to us, we will contact you to arrange re-dispatch; a fresh shipping charge may apply.

Delays

Weather events, strikes, regional restrictions, festival-season volume, public holidays and courier network outages can all delay a delivery. These are outside our reasonable control. We will keep you informed and chase the courier on your behalf, but we cannot compensate for time lost in transit.

Local pickup

If you are in Hyderabad you are welcome to collect your order from our store in Puranapool during shop hours, or simply buy over the counter. Contact us to arrange it.

Contact

Phone/WhatsApp: +91 75695 07687  |  +91 86869 82464
Email: fashionbaycc@gmail.com